Incident Response Management (IRM)
Functions
This Solution comes with Incidence Manager and Review Manager Products.
1) Incidence Folder
- 1.1 Add, Modify, Delete.
2) Incidence
- 2.1 Add, Modify, Delete.
2.2 Incidence Copy and Reference Copy.
2.3 Revised Incidence By Revise Major and Revise Minor.
2.4 Incidence Views (Customized Index Forms).
3) Incidence Follow Up
- 3.1 Add, Modify, Delete.
3.2 Approve Incidence Follow Up.
3.3 Incidence Follow Up approved List Views.
4) Easy Full Text Searches for Incidence with Customized Search Forms.
5) Incidence Views by History.
1) Escalation Mail View
Benefits
Benefits
• Saves access time to your data giving you more flexibility in your work and life.
• Effective reliable knowledge communication with your team members.
• You can acquire trust with your customers, clients, and other team members working on updated and consistent data. Experience has shown that quality is very important when dealing with large volumes of data.
• Dispersion of Issues – you do not have to worry about islands of information.
• Helps you save time and resources by providing utmost current knowledge virtually available at your finger tips.
• Enables quicker response time for better services to customers – internal and external.
Advantages
• Audit trail of all actions by your team members in the organization
• Rise in Corporate IQ, quality of decisions and availability of knowledge on a needed basis.
• Change Management allows organic growth of the enterprise.
• Centralization of knowledge over a well secured environment.
• Accountability based on responsibilities under privileged functionality access.
